Frequently Asked Questions

How can I view archived/previous broadcasts

Use the sitting date calendar to find the date in question, and then click on it. Open the "Record of Proceedings (Hansard)" for that date, and then click the video camera icon next to the section of interest.

Video keeps stopping and starting (buffering)

Verify if your network connection meets the above requirements. This may be more of a problem if connecting over a mobile internet link (3G/4G) or limited speed WiFi network.

"Can't load playlist" or "Cross-domain error"

This error can sometimes be caused if the video stream is blocked (usually by a proxy server or firewall). Check with your IT department, or alternatively use a device on a different network.

Error loading player: No playable sources found

You will receive this error in Internet Explorer (IE) if the flash player has been disabled. To enable flash in IE click the Tools icon in the upper-right corner of IE (the icon looks like a gear). In the pop-up menu that appears, click Manage Add-ons. In the dialog box, under the 'Toolbars and Extensions' listings look for an add-on called "Shockwave Flash Object" which is another name for Flash Player. In the status column, check to see if the add-on is disabled. If it is disabled, click the row for 'Shockwave Flash Object' and in the lower-right corner click Enable.

No video, or video not starting

This can be caused by using Internet Explorer 10 or 11 with Flash disabled or the browser security settings stopping live streaming. The solution here is to either enable Flash, or to use an alternate browser.

Cannot load M3U8

This could be due to loss in connection. Try closing the browser and re-loading or using a different browser/device.

Recommended System Requirements

Web Browser - PC

Web Browser - Mobile Device

Network connection

A network connection capable of at least 250kbps, and prefereably 1.5Mbps is required to use Parliament.TV.

Still Having Problems

If you think there is still a problem with Parliament.TV, or you can't access it on a device that meets the above specifications, use the contact page on the Parliamentary website. Please include the following information: